[Photo/VCG]

Hangzhou Internet Court, the first if its kind in China, recently unveiled a judicial artificial intelligence voice assistant system – designed to facilitate information exchanges in mediation, litigation and enforcement procedures, local media reported on July 25.

The system, which is able to save one hour in communications time for judges and court clerks, can identify 85 percent of intentions and 15 percent of unexpected speeches and interactions.

"This greatly saves the court staff's time in notifications, information confirmations, and telephone notifications," said Guan Jiahui, deputy president of the court.

To make the system understand and be able to generate natural human language, the intelligent speech recognition system transforms language into text and intelligently analyzes the text content, before extracting the key information and matching it with a verbal interaction map.

All the information between the system and the clients – involving communication times and content is uploaded to the judicial blockchain platform of the court, which is visible, inspectable and cannot be tampered with, said Guan, adding that recordings are automatically converted to text for the judge to quickly go through calls.

Meanwhile, the system can analyze dialing times and user feedback so as to send warnings to administrators in case of abnormal conditions.

During a call, a judge can manually intervene by putting the call on hold and monitoring the call. If the person needs manual help, a call can automatically be transferred to the judicial service hotline.

Since its trial run on April 25, the voice assistant system has run 2,506 call training sessions.